We have the technical support of renowned solar energy equipment manufacturers, which is provided through courses, training, visits from brand engineers, and ongoing communication. This support has allowed us to lead the introduction of new technologies to the market and offer specialized technical service for all the brands we represent. Furthermore, we are the only authorized and specialized Victron Energy service center in Colombia.
Specialized Technical Service
Preventive & Corrective Maintenance:
Our certified technicians perform regular inspections and necessary repairs to ensure your equipment operates efficiently and safely.
Personalized Guidance:
We provide expert advice on proper equipment use, optimizing performance, and extending its lifespan.
Continuous Technical Support:
We offer ongoing assistance to resolve any questions or issues that may arise while using our products.
Comprehensive Coverage:
Our products come with a warranty that covers manufacturing defects and operational issues within the established period.
Fast Claims Process:
If you experience any issues, our team will handle your claim quickly and efficiently to ensure your satisfaction.
Genuine Spare Parts:
We use only original components in repairs, ensuring the integrity and performance of your equipment.
Enhance your experience
- If costs apply (excluding warranties) for repair/replacement, the E&M TECHNICAL SERVICE will inform the CLIENT of the costs for their authorization..
- Response times are approximate and will depend on the availability of spare parts and confirmation from each manufacturer.
For E&M TECHNICAL SERVICE assistance, the CUSTOMER must contact us via email at soporte@em.solar